SharePoint Online Alert has been created successfully but you will not receive notifications until valid e-mail or mobile address has been provided in your profile

Alert has been created successfully SharePoint Online
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In this post we will discuss how we can resolve the issue while working with Alerts in SharePoint 2013 or SharePoint Online Office 365. Recently after setting an alert for a document library I got the error which says:

Sorry, something went wrong

You do not have an e-mail address.

Alert has been created successfully but you will not receive notifications until valid e-mail or mobile address has been provided in your profile.

Alert has been created successfully SharePoint Online

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Solution:
If you are working in on premise environment then you can go to the Active Drectory Users and Computers and then you can select the particular user and add an email address to it.

Then next time when the user profile synchronization happens then the email address should appear and the above error will not appear.

If you are using SharePoint Online, then here also user needs to update the work email address.

First login as a global administrator and login to SharePoint admin center.

Then from the left side click on user profiles.

Alert has been created successfully SharePoint Online
Alert has been created successfully SharePoint Online

Then click Manage User Properties which is under People section.

Then under Contact Information, select Work email and click on edit.

Then in the Edit Settings section, check the check box “Allow users to edit values for this property
” like below:

Sorry, something went wrong
Sorry, something went wrong

After that user can change the email id from Deleve profile. Click on About me -> Then in the Deleve profile page click on Edit Profile.

Then under Contact Information user can change the Work email like below:

Alert has been created successfully SharePoint Online
Alert has been created successfully SharePoint Online

After this the error should not come.

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About Bijay Kumar

I am Bijay from Odisha, India. Currently working in my own venture TSInfo Technologies in Bangalore, India. I am Microsoft Office Servers and Services (SharePoint) MVP (5 times). I works in SharePoint 2016/2013/2010, SharePoint Online Office 365 etc. Check out My MVP Profile.. I also run popular SharePoint web site SharePointSky.com

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