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Microsoft Consulting Services is looking for a Senior Consultant with functional CRM (Customer Relationship Management) business process and application design, and implementation experience. Applicant must have CRM experiences architecting solutions and/or defining requirementsin one of the following: Sales Force Automation, Marketing, and Customer Service.
CRM solutions incorporate technologies beyond CRM. The candidate should have experience and/or familiarity with technologies such as BI, CTI and middleware. Broad technical skills in .NET and related Microsoft technologies/products as well as solid architecture and design skills are required. The Senior Consultant must possess the capability and desire to become an expert in Microsoft CRM, related technologies wiht an abiliyt to facilitate requirements, and do customization/configuration activities.
The role requires both functional/ technical knowledge and the ability to map CRM customer business problems to reusable end-to-end business application and technology solutions. Demonstrated ability to engage in senior level business (CxO) and/or technology decision maker discussions related to integration, business value, and business process is a must. Then goal of the Senior Consultant is to become a ‘trusted advisor’ to their customers.
The successful candidate will also demonstrate expertise in mentoring other consultants and in driving thought leadership within a consulting practice. Microsoft seeks candidates for this position that are highly resourceful, confident under pressure, and professionally resourceful to drive successful client solutions.
The ideal candidate will have recent experience with implementation of and development on large Microsoft CRM and/or competitive Tier 1 CRM solutions such as Siebel, SAP, or Salesforce.com. Broad industry experience and competitive application knowledge are a plus. The ideal candidate will understand and be able to articulate the functional/technical infrastructure of Microsoft CRM (or competitor products) as well as have a working knowledge of Microsoft products such as SQL Server 2005/2008, BizTalk, SharePoint, Office, Active Directory and application architecture.
The successful candidate will have a BS/BA degree or equivalent work experience combined with a minimum of 7 years relevant working experience including expertise in enterprise architecture as well as business solutions deployment with an emphasis on CRM applications. Higher relevant education is desirable. Travel potential (up to 70%) is an integral part of this job.
Pre-Sales experiance is a plus. The canddiate may have involvement in assisting and leading a number of pre-sales activities; estimate creatiion/review, POC scoping and oversight and partnering with sales teams.