Custom Site Collection Help feature in SharePoint 2013

This SharePoint tutorial will discuss custom site collection help SharePoint 2013 or SharePoint Online.

Help documents are very useful for end-users. Then can open the help by clicking on the help link or icon in any site collection. Helper documents should contain contents and users should get information from these contents which they need. Usually, help contains HTML files, images, video files, etc.

Custom site collection help SharePoint 2013

SharePoint 2013 comes with a new feature known as “Custom Site Collection Help” by which site collection administrator can create a Help library that can be used to store custom help for this site collection. Since it’s a site collection feature make sure in order to create and manage Site Collection Help.

First, we need to activate the “Custom Site Collection Help” feature. So go to the Site Settings and then Site collection features which are presented under Site Collection Administration.

Now in the Site Collection Features page, search for the “Custom Site Collection Help” feature and click on Activate.

Custom Site Collection Help feature in SharePoint 2013
Custom Site Collection Help feature in SharePoint 2013

Once you activate the feature then SharePoint will create a document library name as “Site Collection Help” which will be available under Site Content like below.

Custom Site Collection Help feature in SharePoint
Custom Site Collection Help feature in SharePoint 2013

This is a special library where you can upload documents like a normal document library as well as you can upload media files like the asset library. This has four content types like Help Topic, Help Media File, Help Category, Help Collection. So here when you will click on New Document in the ribbon, it will appear like below:

Custom Site Collection Help feature in SharePoint 2016
Custom Site Collection Help feature in SharePoint 2013

By using the above options we can create help content.

Help Collection: This works like a folder. But it will have only one top-level folder. When you click on Help Collection, it will as to input following items like below:

Custom Site Collection Help feature in SharePoint online
Custom Site Collection Help feature in SharePoint 2013

Help Category: This is similar to Help Collection, but here you can create sub folder within the main folder.

Open the Help Collection folder and then go tot the Files tab and then New document and then click on Help Category, then it will ask to input values in the form like below:

Custom Site Collection Help feature in SharePoint 2016
Custom Site Collection Help feature in SharePoint 2016

Help Media File: This option will work normally like the way we can upload a document to a asset library. Click on New document and then you can browse the file in the Add a document page and save the media file.

Help Topic: This will also work the same as a Help media file, instead of media file here you can upload any other file (like pdf, doc, xls, etc).

Now once out help content is ready, we can now configure to show in the site collection.

Go to the site settings and then click on Help settings under Site Collection Administration. This will open the Help Collection page. To make a Help Collection available for your Site Collection, check the checkboxes under Specify the Help collections that you want to make available that are applicable to the site collection.

sharepoint 2013 custom site collection help feature
Custom Site Collection Help feature in SharePoint 2013

Now when you will click on the Help button which is there on the right-hand side of the site, the document will appear with the contents link we prepared before.

custom site collection help sharepoint 2013
custom site collection help sharepoint 2013

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This SharePoint tutorial we learned custom site collection help SharePoint 2013/2016 or SharePoint Online.

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