SharePoint cannot complete this action as the Secure Store Shared Service is not responding

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This SharePoint 2013 tutorial explains, how to solve “cannot complete this action as the Secure Store Shared Service is not responding. Please contact your administrator” error which comes while configuring Secure Store Service application in SharePoint 2013/2016.

Secure Store Service is a shared service that provides storage and mapping of credentials such as account names and passwords. It enables you to securely store data that provides credentials required for connecting to external systems and associating those credentials to a specific identity or group of identities.

Cannot complete this action as the Secure Store Shared Service is not responding

I was getting the below error when I click “Secure Store Service” after the successful creation of the “Secure Store Service Application”. The error comes as:

Cannot complete this action as the Secure Store Shared Service is not responding. Please contact your administrator.

cannot complete this action as the secure store shared service is not responding 2013

After a great struggle and a lot of research, I found the solution.

Please follow the below steps to fix this issue:

Make sure that the “Security Token Service Application” service is running.

cannot complete this action as the secure store shared service is not responding

Start -> run – > Services.msc, find the service “Claims to Windows Token Service” and ensure that it is running.

sharepoint cannot complete this action as the secure store shared service is not responding

The service account in the IIS Application pool must-have “Logon as Service” and “Logon as batch” rights granted. Verify them both.

Grant “FULL” control to “Farm Account” in the secure store service application. Go to: Central Administration -> Application Management -> Manage Service Applications -> Pick Secure Store Service -> Click On “Permission” in Ribbon -> Add your Farm account and set Full Control

Do an IISReset and the problem should be solved!

cannot complete this action as the secure store shared service is not responding 2016

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In this SharePoint tutorial, we learned how to fix the error Cannot complete this action as the Secure Store Shared Service is not responding. Please contact your administrator error in SharePoint 2013/2016.

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