Cannot complete this action as the Secure Store Shared Service is not responding. Please contact your administrator in SharePoint 2016

secure store shared service is not responding sharepoint 2013
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Secure Store Service is a shared service that provides storage and mapping of credentials such as account names and passwords. It enables you to securely store data that provides credentials required for connecting to external systems and associating those credentials to a specific identity or group of identities.  This article is to address the issue with “Cannot complete this action as the Secure Store Shared Service is not responding. Please contact your administrator” encountered wile configuring Secure Store Service application.

Issue:
I was getting the below error when I click “Secure Store Service” after successful creation of “Secure Store Service Application”.

secure store shared service is not responding sharepoint 2013
secure store shared service is not responding sharepoint 2013

Solution:
After great struggle and lot of research I found the solution.



Please follow the below steps to fix this issue:

1. Make sure that “Security Token Service Application” service is running

sharepoint secure store shared service is not responding
sharepoint secure store shared service is not responding

1. Start -> run – > Services.msc find the service “Claims to Windows Token Service” and ensure that it is running.

secure store shared service is not responding sharepoint 2016
secure store shared service is not responding sharepoint 2016

1. The service account in IIS Application pool must have “Logon as Service” and “Logon as batch” rights granted. Verify them both
2. Grant “FULL” control to “Farm Account” in secure store service application. Go to: Central Administration -> Application Management -> Manage Service Applications -> Pick Secure Store Service -> Click On “Permission” in Ribbon -> Add your Farm account and set Full Control
3. Do an IISReset and the problem should be solved!

secure store shared service is not responding sharepoint 2010
secure store shared service is not responding sharepoint 2010

Hope this helps …!!!

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About Krishna Vandanapu

I am Krishna.Vandanapu a SharePoint architect working in IT from last 12 years, I worked in SharePoint 2007, 2010, 2013, 2016 and Office 365. I have extensive hands on experience in customizing SharePoint sites from end to end. Expertise in SharePoint migration tools like Sharegate, Doc Ave and Metalogix. Migrated SharePoint sites from SharePoint 2007 to 2010 and 2010 to 2013 several times seamlessly. Implementing CSOM with Microsoft best practices. Spent quality time in configuring SharePoint application services like User Profile, Search, Managed Meta data services etc. Now exploring SharePoint Framework and SharePoint 2019

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