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SharePoint Online Alert has been created successfully but you will not receive notifications until valid e-mail or mobile address has been provided in your profile

This SharePoint Online tutorial, we discussed, how to solve Alert has been created successfully but you will not receive notifications until valid e-mail or mobile address has been provided in your profile error in SharePoint.

We will see how to fix the issue while working with Alerts in SharePoint 2013 or SharePoint Online Office 365. Recently after setting an alert for a document library, I got the error which says:

Sorry, something went wrong
You do not have an e-mail address.
Alert has been created successfully but you will not receive notifications until valid e-mail or mobile address has been provided in your profile.

sharepoint you do not have an e-mail address

Alert has been created successfully but you will not receive notifications until valid e-mail or mobile address has been provided in your profile.

If you are working in the on-premise environment then you can go to the Active Directory Users and Computers and then you can select the particular user and add an email address to it.

Then next time when the user profile synchronization happens then the email address should appear and the above error will not appear.

If you are using SharePoint Online, then here also user needs to update the work email address.

First login as a global administrator and login to the SharePoint admin center.

Then from the left side click on user profiles.

You do not have an e-mail address error when you create an alert in SharePoint Online

Then click Manage User Properties which is under the People section.

Then under Contact Information, select Work email and click on edit.

Then in the Edit Settings section, check the checkbox “Allow users to edit values for this property” like below:

Alert has been created successfully but you will not receive notifications

After that user can change the email id from the Delve profile. Click on About me -> Then in the Delve profile page click on Edit Profile.

Then under Contact Information user can change the Work email like below:

SharePoint Online Alert has been created successfully but you will not receive notifications until valid e-mail or mobile address has been provided in your profile

After this, the error should not come.

You may like following SharePoint tutorials:

This SharePoint tutorial, we learned, how to fix error Alert has been created successfully but you will not receive notifications until valid e-mail or mobile address has been provided in your profile in SharePoint Online.

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Bijay Kumar

I am Bijay from Odisha, India. Currently working in my own venture TSInfo Technologies in Bangalore, India. I am Microsoft Office Servers and Services (SharePoint) MVP (5 times). I works in SharePoint 2016/2013/2010, SharePoint Online Office 365 etc. Check out My MVP Profile.. I also run popular SharePoint web site SPGuides.com

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