500 internal server error SharePoint 2013

Recently while opening the SharePoint 2013 site in the browser I got the error which says “500 INTERNAL SERVER ERROR”. It shows like below:

500 internal server error SharePoint 2013

500 internal server error SharePoint 2013

When I checked in the IIS manager SecurityTokenServiceApplicationPool has been stopped which shows like below:

500 internal server error SharePoint 2013

500 internal server error SharePoint 2013

The reason behind this is that the password for the account which is used to start the application pool has been expired. To change this Select the application pool and then click on Advanced Settings. In the Advanced Settings, go to the Identity section and then click on the … which will open the Application Pool Identity. Then you can set the password for the account as shown in the fig below:

500 internal server error SharePoint 2016

500 internal server error SharePoint 2016

Now Start the Application Pool (the Status should be Started now) and the site will open.

Read some SharePoint 2016 tutorials below:

Hope this helps.

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Bijay Kumar

I am Bijay from Odisha, India. Currently working in my own venture TSInfo Technologies in Bangalore, India. I am Microsoft Office Servers and Services (SharePoint) MVP (5 times). I works in SharePoint 2016/2013/2010, SharePoint Online Office 365 etc. Check out My MVP Profile.. I also run popular SharePoint web site SharePointSky.com

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